Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


A&E very busy

When I went last to A&E on the advice of my GP it was full to bursting. I waited 6 hours to be seen. There were so many people there that had either been sent by their GP or because they weren't able to be seen by their GP. The staff though were amazing, very caring and helpful.