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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Felt dismissed all along

I've had long waits to get scans and it has really delayed and drawn out the diagnosis and treatment. I've then had a 34 day wait to start treatment and have the operation I needed. This was followed by a furhter 4 week wait for oncology. I have little confidence in the system and feel I've been dismissed all along.

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