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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Cold and Hayfever ramps up the symptoms

My son is 5 years old and he has had to experience a couple of overnight hospital stays with severe wheezing. Thankfully they now have got him on the right medication which seems to be helping a lot. I find colds and hayfever ramps up his symptoms of asthma. We have an asthma plan and we are comfortable with it. We are happy with the speed of the response from professionals , we know that he can't get a formal asthma diagnosis until he is 6 years old, but we are nearly there and they seem as through they are treating him for asthma already. I would say that the staff in the Childrens outpatient clinic are wonderful. We used to go to Essex hospital when we lived there and we find the communication is better at this hospital.

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