Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Face to face education needed

My daughter was admitted to hospital and they kept her in for an overnight stay, she has coughing mainly plus some other symptoms related, it was the A & E staff that made the diagnosis for treatment. The asthma nurses at the GP surgery contact us on the phone, my preference would be a face to face check rather than over the phone. We have an asthma plan but we want a new one so hopefully I will be able to discuss that at my appointment today. I have felt that the process has been rather slow and I do feel that the education for parents aspect is missing, as I am not 100% sure when she needs the medication. We are only given 1 spacer per year but I think it would be good to be given two so that there is a spare back up one. I do have to say that the staff in the childrens outpatients clinic at this hospital always give a warm welcome to us.