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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Training for parents needed

I took my son (2 years old) to the GP initially with wheezing symptoms and they gave him the brown and then the blue was for active wheezing. I do feel that it would be helpful if training was given to me and my husband on using the spacer, as my son is very young and does not like the spacer, he doesnt understand it is to help him, so some face to face training to show us how we do this especially when he is screaming and wriggling, would be very useful because I am concerned that he is not actually taking all of the medication he needs, he is obviously getting some as there is an improvement. Even a Youtube instructional video would have been helpful to us. Also the spacer requires a weekly thorough clean which was never pointed out to me.

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