Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


I had a kidney removed

After having been in a few times with abcess, sepsis and kidney problem, I came in for kidney removal. Every visit I made, the staff were top class, I still cannot believe the dedication of everyone. Trying to thank them all is impossible. One man (still don't know his name) was so kind and I wish I could say thank you. Well done and thank you WSH.