Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Under a years wait

My doctor referred me for a knee replacement and I've waited for under a year for the operation which has been much quicker than I thought. I didn't need to stay long in hospital and I was very happy . It must be very frustrating for staff when equipment doesn't work on the wards. equipment I needed was all provided by Medequip before I even got home and I've had a follow up phone call and will then have an appointment with the consultant in September.