Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Not a great maternity experience

I found there was limited support. I was not aware that there was a reflections service to help with difficult births and the breast feeding support and information about what support is available more widely was limited. I had an induction followed by an emergency c section and my partner was sent home very soon after the birth because he was told he was a risk even though we were in a private side room so I didn't have the best of experiences on the ward.