Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Oncology have been great.

I used to visit the department every 12 weeks for a consultation but now these take place on the phone which is much easier and then once I've had my bloods done I receive a call from the nurse. I'm really happy with this as it means I not making so many visits which didn't take long while I was there. Much more sensible to have phone calls.