Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Its a good hospital

It is good but I have found the process to be more drawn out now. I waited 3 weeks for a referral for further tests but the test results came back very quickly. I have at times had to check on results as I haven't heard from them. I've also had text messages with the results but it doesn't explain or allow for follow up questions that may result or what to do next.