Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Very good Eye clinic

After an emergency appointment late in the day at my surgery I was sent straight to the Eye clinic. I was in the clinic until 6pm and also needed bloods to be done urgently but because the phlebotomy department was closed the only option available was for me to go down to A&E for them which at first staff were confused by. I was then told that I would need to wait at least 5hrs for them to be done so decided to go home and return the following day.