Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Well supported

Been well supported by both the hospital and community team. Whenever I've needed to come in for additional checks there's never been a problem and I've been well supported with this pregnancy. I'm having twins and feel staff have explained issues well and have been accommodating with appointments so that they've taken place at the same time as other appointments to reduce visits to the hospital. Staff have proactively offered information including information about free parking.