Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Long waits

There are 2 hour waits which for me is fine but others wouldn't get paid to be off work for that long and it isn't the most comfortable waiting that long so I come prepared now. Staff are good and explain issues well but I came for an internal scan today and wasn't told that it would be carried out by a male member of staff. I'm glad I had my partner with me but for other women who may have experienced trauma this may have been very difficult for them and may have put them in a difficult position of whether to have the scan or not.