Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Very good

I'm early in my pregnancy so I haven't had much contact with the department yet but it's been very good so far and I've had great staff at all points so far. They have provided the right amount of information and support, however, being my second I probably don't need as much as women having their first baby. I had our first baby during Covid and it was very difficult not having my partner with me during the labour and at that point I didn't feel overly listened to either however, they were extreme times and it won't be like that this time around.