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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Finally been referred

It has taken me 8 years of speaking to my GP about the symptoms I was experiencing only for them to dismiss them and say that a referral to gynaecology wasn't needed. I've finally been referred and was listened to when I ended up in A&E in so much pain. I wasn't really helped when I went to A&E, they did bloods but I wasn't given pain relief and told to visit my surgery on Monday which I did and then I finally got the referral. It has taken a long time for this appointment to come through but was actually quicker than I was advised by the GP who did the referral.

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