Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Proactive support

Its a busy department so there can be long waits at times but staff keep you informed and are really friendly and accommodating. They are really helpful with the explanations they provide and were truly wonderful when we lost a baby. The only difficulty is not being able to bring our other child in for appointments, so it means that I have to go in to scans alone which is hard.