Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Waiting list too long

I was put on a waiting list in September 2023 until March 2025, this is too long to wait when you need help. I felt totally left. When I did get an appointment the surgeon was apologetic that I had to wait so long. Communication is lacking. Another point is I think there should be a deposit for equipment because people sell items on line, that is not right.