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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Appealing attitudes in the NHS

It was both as a relative and as an observer. It was just the appealing attitudes of staff. It was three years ago and I don't remember the wards number, both G wards. I complained at the hospital. My mother was in a bed and she became friendly with the patient opposite and when I saw her previously she had been sitting in a chair, when I saw her later she was in a bed and the hospital staff told me that she had fallen. I learned from the women opposite that she had been lying on floor for some time and that she had to draw this to the attention to the staff. She was also lying in a saturated bed. I told staff, they said they would change her sheets. Over an hour passed before she was dealt with. It wasn't just my mother, there were others in the ward suffering the same. I believe this is still the way the NHS treats people.

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