Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


A great experience at West Suffolk Hospital

I was seen for a pre assessment check this morning and the staff at the hospital were great they gave my daughter colouring pens etc. and I was amazed how great they were. I was seen early and there were 2 doctors in the room. They've explained all of the procedures in details, to a disabled individual who has hydrocephus, and have talked through all of the potential problems. I'm now waiting for the operation to take place.