Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


I cannot fault them

I was admitted to the Macmillan unit at the hospital in the summer of 2014. I attend regularly and really cannot fault any of the staff. They have been wonderful. When I was first admitted I was struggling to eat and the support staff were very encouraging and spent time with me to help me eat again. I also use community transport to get to all my appointments which is very helpful.