Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Consultant took personal call in appointment

I attended an appointment with a consultant at the hospital but most of the time I was in the room he was on the phone to his wife. Very little time was actually spent on the reason why I was there and he hadn't read my notes. I had to tell him I had a heart attack.