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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Mixed experience at fracture clinic

Following a broken ankle my mother has been to the fracture clinic twice. The first time she had to wait about 3 hours; it seemed they had forgotten her, but on the second visit she was seen really quickly. The staff have been good at explaining what would happen and what needed to be done

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