Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Caring, friendly, professional

My care during my second pregnancy by the Blackbourne midwifery team was excellent. Every midwife I saw was caring, knowledgeable and took time to listen to my queries and concerns. I had my baby at home and the midwives who attended helped to make it a beautiful and wonderful experience. Only thing which could have made the care better would be a shorter wait when I went to West Suffolk Hospital for a heart trace - not great when you're worried about your baby!