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Original feedback for

West Suffolk Hospital


Lack of information

Childrens Eye Clinic. Child (b.2008) regularly attends appointments for severe astigmatism. Sees a variety of doctors/professionals. Each professional is warm and friendly and communicates very well with the young person. However, rarely do these professionals introduce themselves and explain what their job is. Appointments are organised 2/3 times per year. The child and parent are rarely told the purpose of each appointment (whether for eye test for prescription, eye health check, assessment with a consultant) or prepared when interventions (such as eye drops) will be used at forthcoming appointments and what each appointment is expected to achieve.