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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Quick and compassionate care

We took our 9 month old to A&E as he had breathing difficulties, we were seen in less than 2 minutes (although the waiting room was empty) and he was assessed by a nurse and doctor straight away. Our son was assessed and classed as needing oxygen and help to open up his airways so he was given nebulisers and hooked up to an oxygen tank. Once he was stable and his oxygen levels were back up to a level that the Doctor was happy with we were taken up to the Rainbow ward. We stayed in all weekend, received great care from lots of Doctors and nurses. The staff obviously care about their patients and they were more than happy to help us whether it was fetching a sick bowl for our son, making up his milk while he was having treatment or just offering to make us a cup of tea.

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