Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

West Suffolk Hospital


Lack of communication

I had a stent unblocked at Papworth Hospital in January 2015. The consultant told me that I would hear from West Suffolk Hospital shortly after for a routine check-up to see if everything was okay with the stent and my medication. I heard nothing. I called West Suffolk Hospital in June and it was explained to me that I was on the list and was due to get an appointment. Once again, I heard nothing. I called West Suffolk today to find out that West Suffolk have no record of any paper work from Papworth Hospital. I am on medications that can have significant side effects and they haven't been reviewed. Their internal and external communications are appalling. Why have two members of staff given me conflicting stories?