Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Great today - different staff

How could 2 experiences be so different in the same department? The female receptionist was so helpful, kind and efficient. She even sorted out my brother's hearing aid within an hour so I didn't have to go back on another day to collect it. My brother has cerebral palsy. She was really sweet to my Dad, who is receiving chemotherapy palliatively. It made such a difference to a difficult day - one less worry.