Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Good but some improvements possible

Nurses and doctors were extremely helpful and explained everything where appropriate. Coud be improved - Whilst waiting for my mum to have scans I was waiting around for a long time without being told what was happening and would have preferred being offered somewhere else to sit or something similar.