Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Horrible!

We drove into Bury from Beck Row because my husband had a hearing test appointment. We allowed (we thought) plenty of time but it took us over 25 minutes to get a parking place in the car park. We were just over 5 mins late getting to the reception area where we were asked to wait. We were called in by the doctor who was then very rude to us and made us feel bad because we were late. The hearing test was not carried out and we were not allowed a new appointment (at that time) but have subsequently received a January date by post-a two month further delay. It was the attitude of the clinician which made us so angry!