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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



They got in a muddle

I was sent for a scan by my doctor which was carried out at West Suffolk Hospital. Somehow they got in a muddle with my scan and asked me to go back for another one. I had to wait pretty well all day the first time around so I didn't bother and let it all go.

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