Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Unheard and dismissed

My husband was admitted via A&E with a chest infection. The consultant he saw on F7 was extremely unprofessional and unhelpful with their comments about his previous diagnoses. He recalls this consultant saying 'Don't be silly, Lyme Disease causes you to have tics and heart problems and we will beg to differ'. The diagnosis of Lyme Disease happened for my husband in 2002 in the USA and has been ignored numerous times by numerous NHS doctors. But these comments are extraordinarily unhelpful to my husband's wellbeing. He felt unheard and dismissed which lets the NHS down. It also creates more patients for my service - Suffolk Wellbeing.