Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Childrens ward was caring

A&E was very busy and we had a long wait for a bed. There was no communication about why the bed wasn't available for the duration of our 3 hour wait. When we finally got to the children's ward they were very accommodating and caring even at 4.00 in the morning! They gave us a cup of tea and made a bed up for mum to stay. 5*, treated with dignity and respect although a nurse did ask several times if a dr. had been.