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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



No treatment/support.

Regarding the SALT Team: there is no treatment/support for aphasic older people. We tried to refer a new admission who has dementia and aphasia to the SALT Team. We were told that they aren't accepting referrals for communication difficulties in older people. They are only assessing swallowing & choking risk. This service used to be available in Suffolk. The resident in question cannot write and becomes frustrated when she is not understood. We have cobbled together some communication aids bout could use some support.

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