Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

West Suffolk Hospital


Very poor discharge for Elderly Lady

.A & E department discharged Elderly Lady back to a Care home without informing them or her return, no discharge letter and no DNAR was not returned back with her either. The lady had left mid morning and was returned at 16.45pm and she complained bitterly of being "starving" indicating she had nothing to eat. On lady arrived not in her own clothes as she had left, but in an open untied hospital gown. She was arrived incontinent with no incontinent aids. Dignity and respectful discharge was not in sight for the poor lady.