Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


ENT appointments cancelled twice

I have an issue with my ear which needs 2 monthly procedures but these have been cancelled twice now so it has been over 5 months since I was treated last. I'm totally reliant on a small amount of hearing but when I went to hospital to have my hearing aid adjusted there was too much wax so that needed to be sorted before I could have the procedure. It was then 5 months before I got another appointment and all the him my hearing is deteriorating.