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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Good but extremely busy

On my son's initial visit on a Tuesday night we were seen very quickly. The hospital carried out a lot of tests on the wound, x-rayed and then contacted our surgery for them to dress the wound regularly. When the wound got re-infected in December we went back late in the evening on a Saturday and were seen at 8.00 am after arriving at midnight. The care was very good but they were extremely busy and the patients being admitted were mainly older people

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