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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

West Suffolk Hospital



Good but delay in receiving pain relief

The care when I've been in hospital has been good. I take my toilet seat riser with me as the toilets aren't high enough and cause me problems. The bed at the hospital that I had suited my needs as it had a short side to the bed which helped me to maintain my independence. I use oxygen and the NHS pay for the electricity needed for it to used. I'd rather not have this contribution and save money for the NHS. I did ask for my tramadol but was not given, even though we had asked multiple times. I finally got it at 4 pm after asking most of the day

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