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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Poor

My father returned home with a significant number of sores on his body. It was obvious the care plan sent by Cedars House wasn't read as I had to ask for an inflatable mattress and boots to protect his feet. I also informed them that he needed to be turned at regular intervals. He was so uncomfortable he complained about pain in his hand and knee and went for xray

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