Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Good, but parking an issue

I attend a number of departments and they are all great. The only problem is that parking is still an issue. If having an appointment during visiting hours you have to arrive so early to make sure you find a space. It's stressful especially when you think you may miss an appointment you've been waiting months for.