Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Organisation could be better

My GP arranged for a bed to be available for pre admission scans but on three occasions, on arrival, they did not have one available. I came back on the third day for an MRI and once on the ward and admitted everything was ok. I was then transferred to Ipswich hospital.