Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

West Suffolk Hospital


Poor

Having treatment but the initial appointment was cancelled. I attended the second but the x-ray machine was broken so it was a wasted trip. A third appointment for the x-ray took place and then I was booked to go in again but his has just been cancelled and re- arranged for late April. Staff are really nice when you get to see them. Having appointments cancelled causes a lot of extra work and arrangements to be made and re-made. At this point I've had very little information or explanation of what is wrong