Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Poor communication and access to regular medicine

Medication not given. Went in for an operation with all my medication, but it remained locked in my bedside cabinet during my whole stay even though I requested it many times. Not having the medication straight after my operation caused some complications which were not needed when going through an operation. Sorting it all out post surgery was difficult. There seemed no thought by staff to give regular medication as required or asked for. My notes also did not say I needed medication even though this had been thoroughly discussed prior to the operation