Excellent care
This appointment was for our adult son, who has a learning disability, in preparation for eye (day) surgery in 3 weeks' time. The orthoptist told us that nursing staff who would usually carry out pre-op checks were not there that day and she had expected our son's appointment to be cancelled. However, as we were there - and to minimize any inconvenience to us - she went ahead with her own checks, inviting two trainees (with our permission) to observe and check for themselves. It was all very professionally dealt with. The orthoptist referred our son to the consultant and he was seen within a few minutes to sign consent.form and have the forthcoming procedure explained. We left feeling well-informed and our son reassured. A good outcome all round