Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Good all round

In each case I have been very well looked after and the appointments have been seen on time. The staff have been helpful but I feel sorry for them seeing some of the other patients who are less than polite and seem to be looking for things to complain about. I have had visits now for one or two small problems healthwise and have had letters back within a few days giving future appointments.