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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Good care but decision making can be slow.

The care has been good but there is an inertia about getting thing done and decisions taken. My son went in with appendicitis but getting decisions made about whether he would stay in over Sunday night took time and then when he was being discharged it took 2.5 - hours to get medication ready for him to go home

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