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Original feedback for

West Suffolk Hospital


Poor communication and explanation.

MRI in May - all clear was given regarding the chest issue but the letter highlighted that they had found something ENT related but gave no explanation which is worrying. They also did not refer me to ENT. There is an 18 week waiting list to see ENT. Queried this with the department secretary who arranged an appointment sooner. When I saw the consultant he said that had requested a biopsy and to come back in 1 -2 weeks.This hadn't been arranged and I am now waiting for this appointment to be confirmed. The communication and explanation has not been great.