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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Poor treatment and care

From my arrival on the ward I was put next to the window so froze as they couldn't close them. Had an incident during my operation where a non sterile plate was placed into my toe and a nurse realised it was the clinically clean plate not the sterile plate luckily. Had to be on antibiotics that don't suit me in case of infection.. I had to stay the night, not impressed. Rude. Lack of care, not enough staff. This is only part of my experience

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