Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Staff were all friendly,approachable and caring.

After being transferred to WSH respiratory ward as there were no more appropriate beds available, going on the ward was a breath of fresh air. Staff were all very friendly, approachable and caring. They were obviously very busy but kind and considerate. The hand over notes from Addenbrookes were very limited and the staff were not aware of many of the complications being experienced but when there was an issue they spoke with family to get a fuller picture. Being given a carers badge was really good and enabled family to help out at meal times