Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

West Suffolk Hospital


Poor. Communication very bad.

A resident was seen by the OT in regards to his mobility on 14/3/17 and referred him to the GP who then referred him to the surgical appliances team at WSH for a new leg brace on 23/3/2017. On 15/5/2017 WSH stated they had no referral. The document was sent again by fax and post to WSH. On 14/06/2017 the surgical appliances department has stated that they have no referral for this resident. The department has not answered phone calls on most of the occasions and is extremely hard to reach