Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Very professional. Only issue is we would like to know what will happen next appt

This was the third time we have brought our young son to the fracture clinic. Everything has been very professionally handle by busy staff! It would be really helpful if we were to be told during an appointment what to expect at the next one. This is the sole criticism however.